FAQ

Frequently Asked Questions

Learn how to get started

What is Rockie

Rockie is a leading cryptocurrency exchange platform that focuses on providing secure, efficient, and trusted digital asset trading services.
With a team of experienced professionals from the finance and technology sectors, Rockie is dedicated to enhancing the digital asset exchange experience through innovation and continuous improvement.
Our platform is designed to optimize the trading environment, allowing users to enjoy the smartest methods for receiving, exchanging, and transferring funds on a global scale. Whether you are an investor or a trader, Rockie offers a seamless exchange experience and invites you to join us in exploring the convenient future of digital currencies!

How to start with Rockie

(1)Register an account
First, you need to register an account on our platform, Click Register

(2)Exchange currency
After successful registration, enter the exchange process on the homepage or Buy Crypto menu Select the currency type to be exchanged and enter the amount to be exchanged. After clicking Next, submit your payment information to complete the exchange. It is a very simple process!

Is your platform safe and reliable?

Absolutely! Our platform prioritizes safety and has implemented several advanced security measures to protect users' assets and information.
Two-Factor Authentication (2FA): We have implemented two-factor authentication to ensure that only authorized users can access their accounts.
Data Encryption: Our system uses strong encryption technologies to safeguard users' transaction data and personal information.
Cold Storage: The majority of user assets are stored in cold wallets, protecting them from online attacks and ensuring their security.
Regular Security Audits: We conduct regular security audits and vulnerability scans to identify and address potential security risks.
Customer Support: Our customer support team is available to assist users with security concerns and inquiries.
We always prioritize user safety and are committed to providing a secure and reliable trading environment. You can use our platform with confidence! 🔒✨

How do I cancel an exchange order?

Before the order status is pending settlement, you can contact us by email to cancel the order.
But if the order status is completed, it means that the order can no longer be cancelled.

How long does it take to receive the exchange amount after submitting the order?

The platform adopts automatic payment method. Once you complete the payment, the system will automatically confirm the deposit. It will be processed within 1-2 hours during working hours and within 24 hours during non-working hours.